When someone allows a moving company into their home, it’s vital for that company to live up to their end of the bargain. Sadly, the moving industry is full of sham companies attempting to take advantage of folks who fall for their tricks.
The Better Business Bureau claims it receives an average of 13,000 complaints and negative reviews about movers each year. Many of those complaints come from Americans who were duped by scams. How do you determine whether or not the moving company you are working with is a scam?
There are several noticeable red flags that arise when dealing with scammers. Here’s how you can judge whether or not a company is really who they say they are:
DOES THE COMPANY HAVE AN ONLINE PRESENCE?
It only takes a few seconds to search for a company on the internet. Does this company have a website? Does the website appear hastily thrown together? Do they list their licensing and insurance information? If you can’t find a website or Google listing for the business in question, it may be time to look elsewhere.
DOES THE COMPANY OFFER ON-SITE ESTIMATES?
If the person calling you cannot provide an in-person, on-site estimate at your home, that should be considered a red flag. All reputable moving companies will offer to visit a residence in order to determine the volume of items that will be transported. This is especially true for families who are moving out of state. Even if the company is legitimate, an improper over-the-phone estimate can cause your overall rate to skyrocket!
DOES THE COMPANY HAVE A PHYSICAL ADDRESS?
Many bad actors will list a P.O. Box as their business address. If the company does not have a brick-and-mortar location for its fleet of trucks and warehouse, then they may be trying to pull a fast one.
DOES THE COMPANY HAVE ITS OWN EMPLOYEES?
Often times, a person will hire a seemingly legitimate moving company only to realize that the company doesn’t actually conduct their move. In these instances, the company hires temporary labor to complete moves. These workers are not trained on how to use the proper equipment, drive moving trucks, protect customers’ homes, or lift heavy furniture.
ARE THE ESTIMATED RATES TOO LOW?
As this point, you may be wondering “what’s wrong with a low rate?”. Well, scammers want your money and, at times, will offer an unbelievably low price. Shop around to compare rates before you book your move! If a company is offering a rate that’s remarkably low, they are either lowballing the estimate to earn your business or a complete scam. The U.S. Federal Motor Carrier Safety Administration claims 57% of its complaints about movers involved overcharging.
IS THE COMPANY AN ACCREDITED MEMBER OF THE BETTER BUSINESS BUREAU?
Check the Better Business Bureau listing for the company in question. Does the company have a listing? Is the listing full of complaints or negative feedback? What is the company’s BBB rating? Most reputable companies will have a listing with the BBB. If they do not, it’s probably best to steer clear of their services.
Good Guys Moving & Delivery is A+ Rated by the Better Business Bureau. We have a longstanding history of stellar reviews, awards, and community recognition. If you’re searching for a moving company, we hope you’ll give us a call.