FAQ

We have prepared a helpful Moving Checklist that outlines each step you’ll need to take along your journey. (link to checklist)

• Packing services can be included on all moves, however packing labor is considered a separate service from moving. Packing labor is charged at a lower rate than moving. Packing supplies can also be provided and we only charge for what we use.

Yes, you can! Our team is trained to handle moves of all shapes, sizes, and circumstances. Our crews can perform an internal move at a single address, load or unload storage units, pods, or trucks, and move large, bulky items such as pianos and safes. If you are seeking a labor-only quote, be sure to speak with your Moving Coordinator about our liability limits.

Good Guys offers temporary or long-term storage for folks who need their items stored between moves. All items are inventoried and well-documented before they enter our warehouse, so you know where they are located at all times. All items are padded, wrapped, and placed in large storage crates inside of our secure warehouse.

All long distance moves are considered flat rate jobs. Any move that is more than 50 miles from origin to destination is considered a long distance move. Some local moves may qualify for a flat rate. Please ask your Moving Coordinator for more information.

All moves require a deposit to be placed on our schedule. Local moves require a $100 deposit. Long distance moves require a 10% deposit. Each deposit goes toward the total cost of the move.

Yes. However, we strongly encourage you to give us at least three days notice in order to reschedule.

Yes. Deposits are refundable for up to five business days from the scheduled starting time of your move. Any refund requests made after this time window will not be honored.

We accept all major credit/debit cards, cash, and cashier’s checks. Good Guys does not accept personal checks.

The service fee listed on your estimate covers the drive time before and after the move. For local moves, drive time between the origin and destination will be included at the hourly rate. For interstate moves, drive time is factored into the flat rate.

The service fee covers the drive time before and after the move, trucks, fuel, protective equipment, and other essentials.

At Good Guys, we determine our rates by volume (cubic feet). Once we are provided with an inventory, we calculate the total volume, which in turn determines the amount of labor, trucks, and equipment needed.

Yes. For the safety of our customers and crew members, we do not accept the following items: firearms and ammunition, propane, oxygen, scuba tanks, live plants, firewood, soil, gasoline, diesel, fireworks, explosives, liquid cleaning agents, pesticides, small vehicles (ATVs, motorcycles, jet skis), sheds, small buildings, refrigerators and freezers with food in them, pets, aquariums, and small personal items such as jewelry and medicine. 

As a general rule, we do not move large, bulky items over 800 lbs such as gun safes or grand pianos.